CIOs Question a Full Return to the Office



Whistleblowers and their employees disagree as to whether they prefer physical work in the office or working remotely, as the pandemic is forcing more and more people to work from home.

CIO Journal

The Morning Download provides daily information and news from the CIO Journal team on business technology.

With some variation by country, our data suggest that people


reacted to the pandemic with flexibility and additional programmes to support workers remotely. We all miss the interaction with our colleagues, but we don’t want to go back to the old way of working. -Jeff Lemmer, Chief Information Officer at Ford Motor Co.

Based on numerous staff surveys and similar observations from colleagues in other companies, one third of employees want to work remotely on a permanent basis, one third want to work part-time in the office and another third want to work full-time in the office. -Sri Sivananda, Chief Technology Officer of PayPal Holdings Inc.

When it’s safe, we look forward to coming back to the office. As great as our technology is, nothing replaces the value of a personal connection. – —

Katie Bessant,

Director and Chief Technical Officer of Bank of America Corp.

We look forward to returning to the office because we miss the camaraderie and personal coordination of the work environment, but the workplace will be very different after the office closes. I expect we’ll be at the office when we’re working in person and when we need the whole team to think and vote, but the drive to the office will be long and traffic will be crazy every day. – —

Chris Bedi,

CIO of ServiceNow Inc.

Physical space is of great value. But the pandemic changed that. Today you must be screened before entering the office, wear a mask when you enter and stay away from the limited number of people allowed to join you. And a lot of people aren’t ready for that. So I think hybrid work models will become the norm and people will work a few days a week from home and go to the office when they need it or for a specific purpose. -Mira Rajavel, CIO of Citrix Systems Inc.

Technical Director Deere & Company Jahmi J. Hindman


Jamie J. Hindman.

We know from wellness audits and conversations with colleagues that there is a preference for a hybrid model. But none of us really know that, because we don’t have that chance now, so there is a chance that that will change in the future. I speak for myself when I say that even the introverts among us do not have human interaction. The truth is that the human relationships that take place in the office nourish our well-being and are really important. -Jason Cognard, CIO of VMware Inc.

Many teams are eager to return to the office because they are forced to work longer hours without a clear separation between work and home in their current environment. However, other teams, which are by default geographically separated, find the current environment effective for various reasons, such as avoiding travel time or improving online collaboration. -Jamie J. Hindman, Technical Director, Deere & Co.

Plexiglas partitions and floorboards may not last, but the pandemic will certainly change offices. Architectural and real estate experts talk about how to get back to work and what offices will look like in the future. Photo: Cesare Salerno for the Wall Street Journal.

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